Capgemini Hiring Freshers 2025 | Contact Support Group (CSG) Position
About Capgemini
Capgemini, a globally recognized firm in IT services and consulting, is inviting applications from fresh graduates for the Contact Support Group (CSG) role at its Coimbatore branch. Candidates from 2024 and 2025 pass-out batches holding a diploma or a three-year graduation degree can apply.
If you're starting your journey in tech and want a platform with global exposure and skill-building, this is an ideal opportunity.
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Role Summary: Contact Support Group (CSG)
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Position: Customer Support – CSG
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Employment Type: Full-Time, Entry-Level
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Work Location: Coimbatore, India
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Eligible Pass-Outs: 2024 & 2025
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Experience: 0–1 Year
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Compensation:
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CTC: ₹3.25 LPA
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Base Salary: ₹3.00 LPA
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Joining Bonus: ₹25,000
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Eligibility Criteria
Applicants must hold a diploma or a 3-year degree in one of the following fields:
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B.Sc (Any specialization)
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BCA
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B.Com / BBA / BBM
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B.A
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Diploma in any domain
Note: Candidates must not have any active academic backlogs and should be ready to relocate if required.
Key Responsibilities
The selected candidates will be responsible for providing IT-related support to customers through various channels. Tasks include:
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Responding to customer issues via voice, email, and chat
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Classifying and managing service tickets
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Utilizing tools like CHIP (AI Assistant) and internal KM platforms
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Collaborating with global teams to ensure effective resolutions
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Keeping users informed with timely and courteous communication
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Supporting sectors like finance, healthcare, and telecom
Required Skills
Applicants should demonstrate:
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Strong verbal and written English skills
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Basic IT knowledge and computer literacy
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Ability to think critically and work under pressure
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Readiness for 24×7 rotating shifts
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Adaptability and eagerness to learn new tools
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Customer-oriented mindset
Application Process
To apply:
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Set up/Update DigiLocker with Aadhaar
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Apply online via Capgemini's career portal or campus link
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Provide accurate academic and contact details
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Wait for shortlist confirmation through email
Application Deadline: 15 May 2025 at 12:00 AM
Late entries will not be accepted.
Hiring Stages
All steps will be conducted virtually and include:
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Online Aptitude Test: Communication, logic, reasoning
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Technical + Behavioral Interview: General IT and scenario-based questions
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HR Discussion: Role expectations, location, compensation, and availability
Note: Candidates must have a personal computer or laptop with a camera and stable internet.
Perks & Growth
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Hands-on training on IT service tools
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Career development programs for internal mobility
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Inclusive culture promoting diversity and well-being
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One-time joining incentive of ₹25,000
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Work-life balance through structured shifts and 5-day weeks
Workplace Culture
Capgemini’s Coimbatore campus offers:
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Safe and inclusive infrastructure
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Cultural and recreational clubs
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Projects involving cross-border collaboration
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Continuous learning, mentorship, and career opportunities
Important Disclaimer
This opening is shared strictly for informational purposes. Capgemini does not charge any fee during the hiring process. Final offers depend on individual performance and organizational needs.
Please beware of unofficial messages or fake offers claiming to represent Capgemini.
Final Thoughts
This is a promising opportunity for fresh graduates from 2024 and 2025 batches to kickstart their careers in the tech sector. With robust training, real-world exposure, and a diverse work environment, the CSG role at Capgemini is a stepping stone toward long-term success in IT services.
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Tagged: Capgemini Recruitment 2025, Freshers 2025 Jobs, IT Careers, Capgemini CSG Hiring
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